At LittleX, we want you to love every piece you receive. We carefully inspect and pack every order, but if something isn't right, we're here to make it right.
2-Day Return Policy
You may request a return within 2 days of receiving your order if:
- The product arrives damaged or defective.
- You receive the wrong product.
- The product has a manufacturing defect.
To be eligible for a return, the product must be:
- Unused and unworn.
- In its original condition.
- Returned with all original packaging, tags and accessories.
- Accompanied by your order number/proof of purchase.
- Supported by clear photos or videos showing the issue.
7-Day Replacement Policy
If you receive a damaged, defective or incorrect product, you can request a replacement within 7 days of delivery.
Once we verify the issue, we'll arrange a replacement for the same product, subject to availability.
Non-Returnable & Non-Replacement Cases
We cannot accept returns or replacements for:
- Products that have been worn, used or damaged after delivery.
- Damage caused by improper use, handling or storage.
- Products returned without their original packaging.
- Products showing signs of wear, scratches or accidental damage.
- Customized or personalized jewellery.
- Change-of-mind purchases.
Refunds
Once your returned product reaches us and passes our quality inspection, your refund will be processed to your original payment method within 5–7 business days.
Shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged/defective.
How to Request a Return or Replacement
Email us at support@littlex.com within the applicable return/replacement period with:
Order Number
Product Name
Photos/Videos of the issue
Short description of the problem